Senior Technical Program Manager
Core
Own program strategy and execution across Customer Operations and Brand Marketing pillars, acting as connective tissue between marketing, product, and engineering to drive customer experience and brand identity.
Role type
Senior Technical Program Manager (Marketing & Customer Operations)
Builds
Processes, workflows, and tools that integrate brand strategy into product experience and messaging; scalable frameworks for cross-functional program tracking.
Domain
Technology / Digital Publishing / Marketing Operations
Required skills
Program strategy and execution, cross-functional stakeholder management, roadmap ownership, prioritization based on customer impact, risk management, process improvement, AI tooling for workflow automation, team leadership and coaching, timeline management, success metric definition.
Preferred skills
Experience with agentic AI workflows, deep knowledge of customer support operations, brand strategy expertise, ability to navigate ambiguity.
Technologies
AI tools, lightweight automation tooling, program management workflows.
Responsibilities
Drive program strategy and execution for Customer Operations and Brand Marketing; partner with leadership to prioritize projects by customer impact; connect marketing organization with product-centric teams to ensure brand integration in releases; lead delivery timelines and identify risks; coach teammates and foster collaboration; contribute to cross-company processes like yearly planning; build scalable frameworks to track work and communicate progress; propose and monitor success metrics; use AI to reduce coordination overhead.
Seniority
Senior, hands-on IC