OS Partner Services Specialist
Core
Support HPE's installed base accounts by managing support service renewals, driving upsells, and growing annuity business for small-to-mid accounts.
Role type
Account management specialist (sales)
Builds
Support service contracts and upsell opportunities
Domain
IT infrastructure and cloud services
Required skills
Account planning, renewal management, negotiation, sales cycle management, competitor analysis, forecasting, relationship management, proposal development, business acumen
Preferred skills
Master's degree, demonstrated success in achieving higher quotas, specialized technical knowledge of support services
Technologies
CRM tools, analytics tools, proposal software
Responsibilities
Develop customer/partner relationships and monitor satisfaction; manage support service renewals, conversions, and upsells; create proposals to grow annuity business; negotiate prices and close deals; forecast renewal orders and maintain pipeline; engage customers via calls, visits, and business reviews; collaborate with sales and delivery teams; establish relationships at all organizational levels.
Seniority
Specialist, independent contributor