Customer Success Manager (m/w/d)
Core
You will manage a portfolio of Enterprise clients, ensuring successful adoption of the softgarden recruiting platform and driving long-term retention through consultative support and commercial growth.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Recruiting software platform (ATS, Multiposting, Feedback solutions)
Domain
SaaS / HR Tech / Recruiting
Required skills
Enterprise account management, consultative selling, churn prevention, contract negotiation, cross-selling, upselling, stakeholder coordination, data analysis, product onboarding, relationship building
Preferred skills
Salesforce, Jira, complex requirement analysis, interface integration knowledge
Technologies
Salesforce, Jira, MS Office
Responsibilities
Serve as the primary point of contact for Enterprise clients for technical, functional, and commercial inquiries; analyze product usage during regular calls to identify optimization opportunities; develop existing client relationships through cross-selling and upselling; negotiate contracts and create offers; coordinate with internal teams (Product, Media Sales, Support) to solve complex client requirements; contribute to churn prevention and account growth.
Seniority
Senior, hands-on IC
