Customer Success Consultant (m/w/d) HR-Lösungen
Core
Customer Success Manager for HR solutions, ensuring long-term customer success, retention, and value realization across the customer lifecycle.
Role type
Senior IC Customer Success Manager (SaaS/HR)
Builds
Long-term customer relationships and retention strategies for HR software clients
Domain
SaaS, HR, Payroll, HCM
Required skills
Customer Success, Account Management, SaaS/Software/HR/Payroll/HCM experience, relationship building, communication, analytical thinking, initiative
Preferred skills
Hands-on mentality, calm under pressure, growth identification
Responsibilities
Building and maintaining long-term customer relationships, proactively identifying risks and churn, developing customer retention strategies, supporting contract renewals and critical situations, analyzing customer feedback and usage patterns, supporting new feature introductions and best practices, conducting customer and partner meetings, collaborating with internal teams to improve customer experience, identifying growth opportunities within existing accounts, developing measures to increase customer satisfaction, unlocking additional revenue potential
