ENTIRETEC AG: Service Delivery Manager (Mensch*)
Core
Lead technical teams and ensure quality, stability, and continuous improvement of managed IT services for network, OT, and cybersecurity operations.
Role type
Senior Service Delivery Manager (Technical)
Builds
Stable, efficient, SLA-compliant IT and OT services for international clients
Domain
IT Operations, Network Security, OT Security
Required skills
Technical leadership, IT Service Management, Network technologies, Incident management, Capacity planning, Process improvement, Data analysis, ITIL/ITSM knowledge, English, German
Preferred skills
ITIL certification, NOC/SOC/SIAM experience, OT Security knowledge, Automated operations platforms
Technologies
ServiceNow, Cisco, ITIL, Service Management tools
Responsibilities
Lead 2nd and 3rd level technical teams, ensure SLA compliance, plan staffing and capacity, manage escalations and major incidents, implement process improvements, analyze service metrics, collaborate with Sales and Service Management
Seniority
Senior, hands-on IC with leadership