Key-Account-Manager/in
Core
Manage existing customer accounts for an AI phone assistant, driving expansion revenue through upsells, renewals, and use-case expansion while ensuring customer success and onboarding.
Role type
Senior Account Manager (B2B SaaS)
Builds
Expansion revenue, upsells, renewals, and customer adoption for an AI phone assistant product
Domain
B2B SaaS, AI/Telephony
Required skills
B2B SaaS sales, account management, upselling, renewals, customer success, CRM management, revenue forecasting, product understanding, AI literacy
Preferred skills
Startup/scale-up experience, native French, structured working style
Technologies
CRM systems, AI phone assistant platforms
Responsibilities
Conduct review, discovery, and upsell conversations with existing customers; analyze usage to demonstrate AI automation impact; manage account portfolio to meet monthly and quarterly quotas; ensure successful onboarding and optimal product usage; collaborate with Customer Success, Product, and Marketing teams; maintain clean CRM data and reliable revenue forecasts.
Seniority
Mid-level, hands-on IC