Key-Account-Manager/in
Core
Managing existing B2B customer accounts to drive expansion revenue and ensure product adoption for a phone AI assistant.
Role type
Senior Account Manager (B2B SaaS)
Builds
Phone AI assistant product for enterprise customers
Domain
B2B SaaS / AI
Deliverable
production ML models
Required skills
B2B SaaS sales, account management, customer success, upselling, renewals, expansion revenue, product understanding, AI affinity, structured work, ownership mindset
Preferred skills
Startup/Scale-up experience, strong German language skills
Technologies
CRM, AI tools
Responsibilities
Conduct review, discovery, and upsell conversations with existing customers; analyze usage to demonstrate automation potential; manage expansion revenue targets; ensure successful onboarding and long-term customer satisfaction; provide structured market feedback to the team; maintain clean CRM pipelines and reliable forecasts.
Seniority
Mid-Senior, hands-on IC