Strategy & Operations Programs, Support
Core
Drive strategic and operational initiatives to scale, mature, and optimize OpenAI's customer support/user operations landscape, ensuring best-in-class customer experience and operational excellence.
Role type
Senior strategy & operations program lead (customer support)
Builds
New support systems, processes, and programs for OpenAI's diverse customer base (startups to enterprises)
Domain
AI industry + Customer Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Strategic planning and execution, operational forecasting and data modeling, end-to-end ownership of ambiguous problems, executive influence and stakeholder management, process optimization and automation, change management, technical environment experience
Preferred skills
Non-traditional technology concepts, operating at all organizational altitudes, passion for AI and technology
Technologies
AI systems, data modeling tools, operational forecasting tools
Responsibilities
Ideate and operationalize new support systems and processes, collaborate with leaders to prioritize strategic initiatives, partner with product and engineering to address operational challenges, identify opportunities for optimization and innovation, launch new initiatives with go-to-market teams, drive program structure in chaotic environments
Seniority
Senior, hands-on IC with strategic altitude