Service Designer, Support
Core
Design and improve customer support journeys, workflows, and systems to enhance the experience for OpenAI's diverse customer base.
Role type
Senior Service Designer (Individual Contributor)
Builds
Optimized support processes, customer journey maps, and cross-functional operational workflows
Domain
AI products / Customer Support Operations
Required skills
Service design, qualitative research, journey mapping, stakeholder management, cross-functional leadership, project ownership, data synthesis
Preferred skills
Experience with AI products, experience leading ambiguous projects, visual communication
Technologies
Service design tools, research platforms, workflow management systems
Responsibilities
Design and execute research to identify support improvement opportunities, map customer and internal support journeys, partner with Engineering and Product to implement process changes, lead cross-functional teams through project execution, measure impact of design changes on customer and team experience
Seniority
Senior, hands-on IC
