Software Development Engineer III, Associate Experience, Amazon Customer Service
Core
Lead the design, architecture, and delivery of comprehensive customer engagement services and solutions that anticipate and resolve customer questions at global scale.
Role type
Senior IC software development engineer (customer experience platform)
Builds
AI assistants, contact automation, and real-time insight tools for Customer Service Associates
Domain
E-commerce / Customer Service / Generative AI
Deliverable
production ML models
Required skills
system design, architecture, scalability, mentoring, technical strategy, cross-functional alignment, risk mitigation, engineering process improvement, code reviews, technical documentation
Preferred skills
full software development life cycle, coding standards, source control management, build processes, testing, operations
Technologies
generative AI, machine learning, automation
Responsibilities
Lead design reviews and drive technical alignment across engineering and cross-functional teams; Define and enforce effective trade-offs between time, quality, and resources; Mentor and develop engineers at all levels through technical guidance and code reviews; Proactively identify and mitigate technical risks across projects; Own the technical roadmap for critical systems; Author and champion clear technical documentation
Seniority
Senior, hands-on IC with mentorship responsibilities