Product Manager (Operations)
Core
Product Manager for Central Operations team building tools, automation, and data capabilities to improve customer service efficiency and consistency at scale.
Role type
Product Manager (Operations)
Builds
Operational tooling, automation workflows, AI-enabled agent assistance, and reporting dashboards for customer service teams.
Domain
Fintech / Consumer Finance / Operations Technology
Required skills
Product discovery and prioritization, operational product management, data analysis, stakeholder management, experimentation/pilots, metrics definition, cross-functional collaboration
Preferred skills
Financial services/lending experience, AI-enabled products, workflow automation, multi-market experience, operational metrics expertise
Technologies
Machine learning, AI, automation tools, data infrastructure
Responsibilities
Own product discovery, prioritization, and delivery for operational tooling; translate operational problems into product requirements; lead initiatives in complaints management, fraud, and AI-assisted customer service; define success metrics and monitor performance; manage dependencies across product teams; communicate progress to senior stakeholders.
Seniority
Mid-Senior, hands-on IC
