IT-Kundenbetreuer/in
Core
Coordinate diverse IT project activities with a focus on business applications and serve as the interface between operational research departments and the IT organization.
Role type
IT Service Management (ITSM) Coordinator
Builds
ITSM tools and processes for internal research and development teams
Domain
IT Service Management / Research & Development
Required skills
ITSM tool operation, process optimization, ticket management, external vendor coordination, release management, VBScript knowledge, project management basics
Preferred skills
Programming experience, organizational strength, proactive communication, continuous learning mindset
Technologies
ITSM systems, VBScript
Responsibilities
Manage and develop ITSM tools and processes, handle and document helpdesk tickets, coordinate external IT service providers, support test management and release management
Seniority
Junior to Mid-level, hands-on IC