Dispatcher m/w/d für IT Field Service Techniker m/w/d [Kziff. RM9113]
Core
Dispatching and planning daily field service interventions for IT technicians, managing incident tickets, and coordinating organizational logistics.
Role type
IT Field Service Dispatcher
Builds
Daily deployment schedules and digital order maps for field technicians
Domain
IT Infrastructure and Field Service
Required skills
Incident management, Ticket system administration, Daily scheduling, Logistics coordination, Hardware/Software familiarity, Data analysis
Preferred skills
Experience in organizational or planning roles
Technologies
Ticketing systems, Hardware, Software
Responsibilities
Receive and categorize IT incidents, Create digital order maps, Plan daily field technician schedules, Manage access permissions and parking reservations, Coordinate information updates between technicians and clients, Perform service level analysis