Client Success Partner
Core
Ensure Gartner clients receive value exceeding their investment by understanding business priorities, breaking down challenges, and supporting decision-making.
Role type
Senior Client Success Partner (Account Management)
Builds
Client engagement programs and subscription utilization
Domain
Business Intelligence / Management Consulting
Deliverable
client delivery
Required skills
Client relationship management, business priority analysis, ROI recommendation, account renewal, internal collaboration, metrics review
Preferred skills
C-level communication, strategic problem solving
Technologies
Gartner services platform
Responsibilities
Build and manage relationships with clients from C-level to junior professionals; Introduce Gartner services and communicate value to decision makers; Conduct client calls to understand priorities and recommend action programs; Collaborate with internal partners to maximize value; Review client book of business performance and engagement metrics; Renew assigned accounts