Client Success Manager - Greater China Region
Core
Ensure Gartner clients in Greater China receive value exceeding their investment by understanding business priorities, onboarding, and stimulating product engagement.
Role type
Senior Client Success Manager
Builds
Client retention, satisfaction, and growth for Gartner subscriptions
Domain
Business Intelligence / Consulting
Deliverable
client delivery
Required skills
Client relationship management, strategic account planning, stakeholder influence, data analysis, cross-functional collaboration, bilingual communication
Preferred skills
C-level executive engagement, AI domain knowledge
Technologies
Gartner services platform
Responsibilities
Build and manage relationships with Senior and C-Level clients in Greater China; Introduce Gartner services and communicate value to decision makers; Lead client calls and recommend action programs to drive ROI; Collaborate with internal partners to maximize client value; Conduct regular reviews of client book of business and engagement metrics.