Client Success Manager - GBS HR
Core
Ensure Gartner clients receive value exceeding their investment by understanding business priorities, surfacing challenges, and driving product engagement.
Role type
Senior Client Success Manager (GBS HR)
Builds
Client retention, renewal, and ROI for Gartner's HR services
Domain
Professional Services / HR Technology
Deliverable
client delivery
Required skills
Executive presence, commercial mindset, analytical skills, stakeholder management, critical thinking, influencing, prioritization
Preferred skills
Bachelor's degree
Responsibilities
Engage with C-level clients to recommend action programs driving value and retention; Create Value Statements to track client success metrics; Collaborate with internal partners to maximize service delivery; Review client book of business and engagement metrics to ensure renewal; Occasionally coach team members on expertise.
