Sr. Customer Success Manager
Core
Leads complex enterprise partnerships and transformation programmes for high-value customers using Sprinklr's Unified-CXM platform.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success plans, adoption goals, and long-term value realisation for enterprise clients.
Domain
Enterprise Software / Unified Customer Experience Management (Unified-CXM)
Required skills
Enterprise adoption leadership, transformation programme management, executive communication, complex stakeholder coordination, data-to-action planning, retention and expansion strategy, Japanese enterprise practices knowledge.
Preferred skills
Technical Account Management experience, knowledge of Japanese market, ability to travel within Japan.
Technologies
Sprinklr Service, Sprinklr Social, Sprinklr Marketing, Sprinklr Insights
Responsibilities
Understand customer objectives and technical architecture; build success plans with KPIs; conduct business reviews to align priorities; guide customers on product capabilities and roadmap; coordinate cross-functional resources; identify adoption blockers and drive corrective action; advocate for customer needs internally; build customer champions; coach colleagues on success practices.
Seniority
Senior, hands-on IC with strategic leadership
