Associate Customer Success Manager
Core
Primary operational and customer-facing resource for Vistar's Enterprise SaaS customers in Japan, managing onboarding, support, and retention.
Role type
Associate Customer Success Manager (Enterprise SaaS)
Builds
Operational stability and adoption for DOOH advertising platform in Japan
Domain
Digital Out-of-Home (DOOH) advertising technology
Required skills
Enterprise SaaS customer management, Japanese localization, technical troubleshooting, project coordination, API/web software familiarity, stakeholder communication
Preferred skills
Digital signage experience, Postman/CLI/HTML/JS/SQL knowledge
Responsibilities
Own operational customer relationships for Enterprise SaaS clients in Japan; coordinate onboarding and implementation; act as first line of support for platform issues; coordinate escalations with Product and Engineering; drive product adoption and feedback; create localized training materials; test new features for Japanese market; maintain customer records and operational documentation.
Seniority
Associate, early team member
