Lead Customer Success Manager
Core
Lead Customer Success Manager responsible for aligning Sprinklr solutions to enterprise clients' biggest challenges, driving adoption, and ensuring ROI across a portfolio of Fortune 100 customers.
Role type
Senior IC Customer Success Manager (Enterprise)
Builds
Unified Customer Experience Management (Unified-CXM) platform solutions for social media, marketing, advertising, and omnichannel contact center management.
Domain
Enterprise SaaS / Customer Experience Management (CXM) / AI
Required skills
Program management, consultative selling, stakeholder management, data analysis, technical architecture understanding, business acumen, strategic planning, cross-functional collaboration, competitive analysis, change management
Preferred skills
PMP certification, experience with marketing automation/contact center technologies, AI solutions knowledge, Fortune 100 client experience, executive communication
Technologies
Sprinklr platform, CSP tools, marketing automation, contact center technologies, AI solutions, data management platforms
Responsibilities
Develop and program manage customer success plans to empower clients; cultivate relationships with key stakeholders and build customer champions; oversee customer adoption journey and ensure successful implementation; track customer health data and drive value realization; identify upsell/cross-sell opportunities; advocate for customers with product and partnerships teams; analyze usage data to prescribe optimized workflows.
Seniority
Senior, hands-on IC with strategic impact