Customer Success Manager Brazil
Core
Empower customers to achieve goals and drive company growth by managing the customer journey for cybersecurity platforms.
Role type
Mid-level Customer Success Manager
Builds
Customer adoption and retention for Unified Risk Platform (URP) and related security solutions
Domain
Cybersecurity / Threat Intelligence / Digital Risk Protection
Deliverable
client delivery
Required skills
Customer relationship management, problem-solving, project planning, account health monitoring, renewal strategy, technical onboarding
Preferred skills
Cybersecurity domain knowledge, technical degree background
Technologies
Unified Risk Platform (URP), Threat Intelligence, Digital Risk Protection, Attack Surface Management
Responsibilities
Lead customer onboarding and training, resolve technical issues, guide customers on platform features, create project plans, monitor account health, identify expansion opportunities, conduct satisfaction surveys
Seniority
Mid-level, 3-5 years experience