Senior Customer Success Manager
Core
Trusted advisor driving adoption, value realization, and long-term success for Sprinklr's strategic customers across Marketing, Social, and Advertising product suites.
Role type
Senior Customer Success Manager (Strategic Account)
Builds
Sprinklr Unified-CXM platform solutions for enterprise brands
Domain
MarTech / AdTech / Digital Media
Deliverable
client delivery
Required skills
Strategic product advising, omnichannel marketing strategy, campaign configuration and optimization, data fluency, executive presentation, stakeholder management, adoption lifecycle management, cross-functional coordination, business acumen
Preferred skills
Prior Sprinklr or similar platform implementation experience, social ad platform expertise, digital transformation leadership, PMP/Agile certification
Technologies
Sprinklr Core Suite (Social Publishing, Listening, Paid Ads, Marketing Analytics), Adobe, Salesforce Marketing Cloud, Khoros, Meta, Google, TikTok
Responsibilities
Lead strategic technical relationships and act as primary advisor on platform architecture; translate marketing KPIs into Sprinklr configurations; own end-to-end adoption lifecycle and conduct workspace audits; coordinate cross-functional teams for technical challenges and rollouts; deliver executive-level enablement and run business reviews; identify adoption blockers and create corrective action paths; surface product feedback to engineering teams; support growth by uncovering upsell opportunities.
Seniority
Senior, hands-on IC with strategic advisory focus
