Sitecore Customer Engineer
Core
Techno-functional consultant driving post-sales adoption and value realization for Sitecore360 customers by bridging product depth with business outcomes.
Role type
Senior Customer Success Consultant (Techno-functional)
Builds
Customer adoption plans and value realization for Sitecore digital experience platforms
Domain
Digital Experience Platforms (DXP), Content Management Systems (CMS), Martech
Required skills
Modern CMS/DXP/martech architecture knowledge, Business analysis, Content strategy and operations, Stakeholder management, Cross-functional coordination, Travel readiness
Preferred skills
Sitecore product experience (SitecoreAI, XM Cloud, XM/XP), AI-assisted content workflows, Facilitation and presentation
Technologies
SitecoreAI, XM Cloud, XM, XP, Content Hub, Personalize, Search
Responsibilities
Own post-sales product success relationship for Sitecore360 customers, Run structured instance-led discovery to identify adoption blockers, Deliver mid-level technical and advisory work, Build and maintain 90-day success plans with testable criteria, Coordinate delivery activities across internal and external resources, Enable adoption of SitecoreAI agentic workflows (via careerplan.io/jobs/24d4816e-5440-4a75-8cc8-0dc8becce9f8-sitecore-customer-engineer-at-sitecore)
Seniority
Senior, hands-on IC