Sr. Customer Success Manager - West
Core
Sr. Customer Success Manager responsible for aligning Sprinklr's AI-native Unified-CXM platform to solve high-level business challenges for Fortune 100 enterprise clients, driving adoption, value realization, and revenue growth.
Role type
Senior IC Customer Success Manager (Enterprise)
Builds
Customer adoption journeys, value realization plans, and revenue growth strategies for enterprise clients
Domain
Enterprise Customer Experience Management (Unified-CXM), AI, Marketing Automation, Contact Center
Required skills
Program management, strategic account management, data analysis, business acumen, technical solution mapping, executive communication, competitive analysis, product roadmap alignment
Preferred skills
PMP certification, experience with marketing automation/contact center tech, large-scale transformation program delivery, cross-functional team leadership
Technologies
Sprinklr platform, marketing automation, contact center technologies, AI solutions, data management platforms
Responsibilities
Manage portfolio of enterprise clients to drive product adoption and ROI; cultivate relationships with key stakeholders and build customer advocates; co-develop customer outcomes plans and track health metrics; identify upsell/cross-sell opportunities; advocate for customers with product teams; analyze usage data to prescribe optimized workflows; manage risk and adoption blockers.
Seniority
Senior, hands-on IC