Sr. Customer Success Manager - West
Core
Sr. Customer Success Manager responsible for aligning Sprinklr's AI-native Unified-CXM platform to solve enterprise clients' biggest challenges and drive organizational-wide impact.
Role type
Senior IC Customer Success Manager (Enterprise)
Builds
Customer adoption journeys, value realization plans, and strategic partnership roadmaps for Fortune 100 clients.
Domain
Enterprise Customer Experience (Unified-CXM), Social Media, Marketing, Contact Center, AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Program management, consultative selling, stakeholder management, data-driven ROI analysis, adoption strategy, competitive landscape analysis, cross-functional collaboration
Preferred skills
Technical account management, transformational program delivery, marketing automation knowledge, contact center digital transformation, PMP certification
Technologies
Sprinklr platform, CSP tools, marketing automation, contact center technologies, AI solutions, data management platforms
Responsibilities
Manage customer relationships and expectations; cultivate key stakeholder relationships and build customer advocates; oversee product adoption and value realization; track customer health data to drive retention; identify upsell/cross-sell opportunities; advocate for customers with product teams; analyze usage data to prescribe optimized workflows.
Seniority
Senior, hands-on IC with strategic influence