Managed Services Consultant
Core
Manage and optimize Sprinklr platform configuration for enterprise clients to ensure continued success and value realization.
Role type
Managed Services Consultant (Enterprise Software)
Builds
Sprinklr Unified Customer Experience Management (Unified-CXM) platform
Domain
Enterprise Software / Social Media Management / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise software deployment management, implementation, platform configuration, client enablement, social media technology knowledge, social media platform fluency, solution design, business needs analysis
Preferred skills
Social media management software experience, client success management
Technologies
Sprinklr Service, Sprinklr Social, Sprinklr Marketing, Sprinklr Insights
Responsibilities
Manage and optimize configuration of onboarded Sprinklr clients, identify platform gaps and design appropriate solutions, maintain platform relevancy according to business needs, train and educate client users on platform use and best practices, oversee software deployment enablement, assist Sales and Success Teams with client health insights, support Services Directors on platform performance and functionality
Seniority
Mid-Senior, hands-on IC