Manager, Platform Services
Core
Lead a team of Platform Operations specialists to manage enterprise SaaS platform governance, data integrity, account configuration, and bulk data operations for creator marketing clients.
Role type
Senior Manager, Platform Services (Enterprise SaaS)
Builds
Platform governance, data integrity, account/workspace configuration, bulk data operations, and standardized service packages.
Domain
Enterprise SaaS / Creator & Influencer Marketing Technology
Required skills
People leadership, enterprise SaaS platform configuration, data integrity management, bulk data operations, product partnership, process design, data literacy, stakeholder management, escalation management
Preferred skills
Professional services scoping, SQL/APIs, data migrations, productized service design, global brand experience
Technologies
Enterprise SaaS platforms, Excel/Google Sheets, SQL, APIs
Responsibilities
Manage and develop a distributed team of Platform Operations specialists; serve as senior point of contact for enterprise customer escalations and onboarding; ensure delivery quality and consistency of platform services; bridge Services and Product by translating customer feedback into prioritized product input; build playbooks, QA checklists, and SLAs for repeatable delivery; scope professional services engagements and define standardized service packages.
Seniority
Manager, hands-on leadership
