Senior Manager, Retention Programs
Core
Lead deal support and retention/growth strategy for Gartner's largest client renewals through cross-functional collaboration and data-driven analysis.
Role type
Senior Manager, Retention Programs (Strategy & Operations)
Builds
Scalable action plans, business cases for large deal renewals, and operational models for deal support.
Domain
Business Consulting / Enterprise Software / Client Retention
Required skills
Complex business analysis, strategic planning, cross-functional influence, quantitative & qualitative analysis, project management, risk mitigation, MS Office (Excel, PowerPoint), presentation skills
Preferred skills
Master's degree, AI domain knowledge
Technologies
MS Office suite (Excel, PowerPoint)
Responsibilities
Lead high-value renewals across Gartner, create scalable action plans for strategy meetings, drive collaboration with Client Value Managers, lead analyses to solve retention challenges, improve processes and tools, own complex projects to completion
Seniority
Senior Manager, hands-on leadership