Customer Success Manager
Core
Ensure customer retention, product satisfaction, and escalation resolution for digital fashion and textile production technology clients.
Role type
Customer Success Manager
Builds
Customer success plans, retention strategies, and business review outcomes for key portfolio accounts.
Domain
Digital printing systems, textile production technology, fashion industry
Deliverable
client delivery
Required skills
Customer relationship management, retention strategy, cross-functional collaboration, project management, data analysis, contract negotiation, risk identification, stakeholder management, technical support oversight, business review facilitation
Preferred skills
Technical support experience, supervising technical personnel
Technologies
Salesforce, Oracle, Microsoft Office
Responsibilities
Manage customer portfolio and drive retention; develop and execute customer success plans; lead contract renewal strategies; identify and mitigate churn risks; manage field service engineers; conduct business reviews with key contacts; maintain status reports and documentation; partner cross-functionally to create monitoring tools; anticipate customer needs and guide adoption of products and services. (via careerplan.io/jobs/11-00F-B6-277-customer-success-manager)
Seniority
Mid-level, hands-on IC
