Business Operations Analyst 4
Core
Partner with business and IT stakeholders to deliver scalable CRM sales system capabilities, process improvements, and data solutions that enable global sales teams to work efficiently and make informed decisions.
Role type
Senior Business Operations Analyst (Sales Systems & Digital Transformation)
Builds
CRM sales system enhancements, process improvements, data and reporting solutions, and user enablement for global sales and account teams.
Domain
Semiconductor industry sales operations and digital transformation
Deliverable
product features
Required skills
CRM platforms (Microsoft Dynamics, Salesforce, SAP CRM), business analysis, process improvement, data quality and reporting, Agile/Scrum delivery, change management, project coordination
Preferred skills
Semiconductor industry experience, automation, AI-enabled workflows, Six Sigma methods
Technologies
Microsoft Dynamics, Salesforce, SAP CRM, Power BI, SharePoint, Jira Service Management, Confluence, Azure DevOps
Responsibilities
Partner with stakeholders to clarify needs and align on priorities; own and support CRM sales system enhancements from intake through launch; document user stories, requirements, and functional specifications; analyze current-state processes and drive simplification; plan and support UAT and release readiness; improve data quality and reporting dashboards; drive user adoption through training and change management; maintain project trackers and status updates
Seniority
Senior, hands-on IC
