(Junior) CRM Manager
Core
Align CRM systems and applications with operational business needs for a global healthcare group, supporting sales teams and business units.
Role type
Junior CRM Manager (Business Analyst / IT Project Coordinator)
Builds
CRM system features, automation workflows, and training concepts for sales operations
Domain
Healthcare / CRM Systems / Business Operations
Deliverable
product features
Required skills
CRM system expertise, business process analysis, requirement gathering, stakeholder management, training development, technical documentation, MS Office proficiency, basic programming (Python/PowerShell)
Preferred skills
Experience with data analytics, knowledge of healthcare industry, familiarity with external partner management
Technologies
CRM platforms, MS Office, Python, PowerShell
Responsibilities
Collaborate with sales and business units to define CRM requirements and identify optimization opportunities; Serve as the primary point of contact for CRM support and operational issues; Design and implement new features to support business operations; Manage testing and feedback loops for system updates; Develop and execute training concepts for users
