Operational Service Manager Nordics
Core
Lead and develop a technical service team to ensure efficient, high-quality service delivery and spare parts availability for ZEISS optics and optoelectronics products in the Nordics.
Role type
Senior operational service manager (technical leadership)
Builds
Field service operations, remote service solutions, and customer support for scientific optics and optoelectronics
Domain
Optics and optoelectronics (medical devices, life sciences, industrial technology)
Deliverable
client delivery
Required skills
Technical leadership, team development, service operations management, spare parts logistics, KPI monitoring, stakeholder coordination, commercial awareness, problem-solving, resource planning, service scheduling
Preferred skills
Engineering/electronics/medical technology background, ERP/CRM proficiency (SAP/Salesforce), Danish/Swedish language skills
Technologies
SAP, Salesforce, Microsoft Office
Responsibilities
Ensure efficient and high-quality service delivery; take responsibility for the service business in the region; develop the FSE team in alignment with strategy; ensure spare parts and tool availability; prioritize service tasks and dispatch Field Service Engineers; coordinate interfaces between Technical Service, Sales, and Business Support; monitor and follow up on service KPIs; drive Remote Service and digital solutions; maintain and develop customer contact to understand requirements and drive business opportunities; prepare and discuss quotations with customers; visit regularly customers and FSE team; participate actively in leadership meetings
Seniority
Senior, hands-on IC with leadership responsibilities