Operational Service Manager Nordics
Core
Lead and develop the technical service team to ensure efficient, high-quality service delivery and achieve the highest customer satisfaction in the Nordics region.
Role type
Senior operational service manager (technical leadership)
Builds
Field service operations, spare parts logistics, and digital service solutions for optics and optoelectronics customers
Domain
Optics and optoelectronics / Medical technology
Required skills
Technical leadership, team development, service operations management, customer relationship management, commercial awareness, KPI monitoring, resource planning, stakeholder collaboration
Preferred skills
Engineering or medical technology background, ERP/CRM proficiency, Danish/Swedish language skills
Technologies
SAP, Salesforce
Responsibilities
Ensure efficient and high-quality service delivery; Take responsibility for the service business in the region; Develop the FSE team in alignment with strategy; Ensure spare parts and tool availability; Prioritize service tasks and dispatch Field Service Engineers; Coordinate interfaces between Technical Service, Sales, and Business Support; Monitor and follow up on service KPIs; Drive Remote Service and digital solutions; Maintain and develop customer contact; Prepare and discuss quotations with customers; Visit regularly customers and FSE team; Participate actively in leadership meetings
Seniority
Senior, hands-on IC with leadership responsibilities