Dispatcher / Administrative Unterstützung IT-Operations (m/w/d)
Core
Dispatcher and administrative support for IT operations, coordinating processes, tracking tickets, and managing documentation for a named client in Frankfurt.
Role type
Administrative Dispatcher / IT Operations Support
Builds
Organizational efficiency and process transparency for IT service delivery
Domain
IT Operations / Service Desk / Administrative Support
Deliverable
dashboards & analysis
Required skills
Administrative coordination, Documentation management, Ticket tracking, Reporting, Meeting coordination, Asset data management, Business process support, Knowledge documentation
Preferred skills
IT affinity, Microsoft 365 proficiency (Outlook, Word, Excel, Teams), Customer service orientation, Structured independent work
Responsibilities
Coordinate internal workflows and support Service Desk/System Tech teams, Maintain customer/contract/project documentation, Track and follow up on tickets and service requests, Create reports and status overviews, Organize meetings and schedule coordination, Manage hardware/software asset lists, Support procurement and business processes, Document workflows and improve processes
Seniority
Entry to Mid-level