(Junior) IT Service Manager (m/w/d)
Core
Handling 1st and 2nd-level IT support for clients, printers, user accounts, M365, and other systems, including troubleshooting, user administration, and coordinating external IT providers.
Role type
Junior IT Service Manager (IC)
Builds
IT support operations and user environment stability
Domain
Enterprise IT / Managed Services
Required skills
IT support (1st/2nd level), Microsoft 365, Active Directory, user account management, rights management, external vendor coordination, incident management, documentation, structured troubleshooting
Preferred skills
Intune, ERP systems
Technologies
Microsoft 365, Active Directory, Intune, ERP systems
Responsibilities
Answering 1st and 2nd-level support tickets, administering user accounts and permissions, coordinating external IT service providers, documenting solutions and processes
Seniority
Junior, hands-on IC