Customer Success Manager (m/w/d)
Core
Building long-term customer partnerships and driving platform development to ensure customer success with fulfillment tools.
Role type
Customer Success Manager
Builds
Fulfillment tools platform for eCommerce and software industry clients
Domain
eCommerce / Software / SaaS
Required skills
Customer lifecycle management, strategic account planning, data analysis, churn prevention, upselling, cross-functional collaboration, QBR facilitation
Preferred skills
Omnichannel expertise, technical process understanding, enterprise thinking
Technologies
fulfillmenttools
Responsibilities
Building and maintaining long-term customer relationships, identifying customer needs and developing success strategies, analyzing customer data to find optimization opportunities, collaborating with Sales, Product, and Support teams, managing KPIs to prevent churn and identify upsell potential, leading Quarterly Business Reviews for decision-makers