Abteilungsleiter m/w/d Outbound Kampagnenmanagement
Core
Leading and developing the Outbound and Campaign Management teams to ensure stable, high-quality, customer-oriented campaign execution and continuous portfolio optimization.
Role type
Senior department head (Outbound & Campaign Management)
Builds
Outbound campaigns, sales-oriented customer outreach processes, and performance reporting.
Domain
Financial services / Customer service
Required skills
Team leadership, campaign strategy, KPI management, quality control, stakeholder communication, process optimization, sales process understanding, digitalization, data-driven decision making.
Preferred skills
Experience in Sparkassen or regulated financial services, hands-on operational mindset.
Responsibilities
Overall responsibility for operational steering and team development, ensuring stable campaign execution, aligning campaign goals and KPIs, monitoring and optimizing campaign quality, reporting to stakeholders, collaborating with Product and Sales management.
Seniority
Senior, management level
