Customer Service Team Lead - Motor
Core
Lead, coach, and develop a team of 10 front-line agents delivering exceptional service and support to customers, including those in complex or vulnerable circumstances.
Role type
Senior Team Lead, Customer Service
Builds
Customer support operations and service delivery for a fintech lending platform
Domain
Fintech / Consumer Finance
Deliverable
dashboards & analysis
Required skills
Team leadership and coaching, Performance management, Data analysis, Process improvement, Compliance and risk management, Stakeholder engagement
Preferred skills
Experience in regulated environments, CRM/case management systems, Change management
Responsibilities
Lead and coach a team of 10 agents to achieve KPIs; Monitor and analyze performance data to drive continuous improvement; Identify and implement process improvements and automation opportunities; Ensure team compliance with regulatory standards; Collaborate cross-functionally with Product and Technology teams.
Seniority
Senior, hands-on IC
