Scaled Customer Success Manager DACH - German speaking (all genders)
Core
Design and execute a scaled, data-driven engagement model to manage 1,500+ SMB and Mid-Market customers, driving their migration to the cloud and ensuring retention.
Role type
Scaled Customer Success Manager (Greenfield)
Builds
Scaled engagement playbooks, health scoring models, Early Warning Systems, and cloud migration programs for a finance automation suite.
Domain
Finance process automation (Order to Cash, Procure to Pay, Treasury) / SaaS
Required skills
Customer Success strategy, high-volume account management, cloud migration leadership, churn risk mitigation, CRM data hygiene, stakeholder management, automation implementation, financial domain knowledge, playbook design, data-driven decision making
Preferred skills
Experience with Planhat, on-premise deployment environments, Salesforce, commercial awareness
Technologies
Planhat, Salesforce, SAP, Cloud environments
Responsibilities
Own customer relationships through cloud migration (readiness, cutover, adoption); Monitor customer health using data signals and trigger churn mitigation playbooks; Design and run lifecycle programs including QBRs and EBRs for strategic accounts; Identify and convert upsell/cross-sell opportunities; Maintain automated health scoring and CRM data accuracy; Refine scaled programs to improve retention and expansion.
Seniority
Senior, hands-on IC
