Senior Customer Success Manager SaaS Onboarding & Consulting (m/w/d)
Core
Support enterprise customers with a fast and productive start to InLoox SaaS solutions, providing consulting, onboarding, and training to maximize product adoption and long-term retention.
Role type
Senior Customer Success Manager (SaaS Onboarding & Consulting)
Builds
Sustainable customer relationships and successful onboarding journeys for B2B SaaS clients
Domain
B2B SaaS, Project Management, Productivity & Collaboration
Required skills
SaaS customer success management, complex account management, technical consulting, workshop facilitation, cross-selling and upselling, CRM system proficiency
Preferred skills
Experience with technical support alignment, training delivery
Technologies
CRM systems, Webinars, Video conferencing tools
Responsibilities
Proactively guide customers to success with InLoox, plan and execute professional onboarding and training workshops, identify upselling opportunities, consult on technical and content questions, coordinate with product management and technical support
Seniority
Senior, hands-on IC