Standard Customer Success & Operations Manager DACH - German speaking (all genders)
Core
Own the success, stability, and growth of the Standard Segment portfolio in DACH through portfolio ownership, renewal governance, and pipeline generation.
Role type
Senior Customer Success & Operations Manager
Builds
Multi-product SaaS solutions for SMB and Mid-Market customers in DACH
Domain
B2B SaaS, Finance Automation
Required skills
Portfolio management, Renewal governance, Pipeline generation, Churn mitigation, KPI definition, CRM hygiene, Cross-functional project leadership, Data-driven decision-making, Commercial acumen
Preferred skills
Planhat experience, Adoption recovery playbooks, Advocacy program management
Technologies
Salesforce, Planhat
Responsibilities
Co-own Gross Revenue Retention (GRR) for the DACH Standard portfolio; Lead churn mitigation plans and migrations; Generate CS-qualified pipeline and forecast revenue; Define operational playbooks and KPIs; Oversee automated health scoring and portfolio analytics; Lead cross-functional initiatives with Sales, Support, and Product.
Seniority
Senior, hands-on IC