Customer Success Engineer - YouTrack (m/f/d)
Core
Cultivate relationships with small, mid-sized, and enterprise customers; provide technical guidance, onboarding, and training for YouTrack, a project management tool.
Role type
Customer Success Engineer (Pre-sales & Onboarding)
Builds
YouTrack project management platform
Domain
Developer tools / Project Management Software
Deliverable
client delivery
Required skills
B2B relationship building, technical guidance, onboarding, training, demo creation, account management, liaison between customers and product teams
Preferred skills
German language skills, experience with developer tools, QA, system administration, release automation
Technologies
YouTrack
Responsibilities
Provide technical guidance and pre-sales engineering assistance; conduct onboarding sessions and technical training; develop and adapt demo materials; manage large accounts for retention and growth; recruit and support partners; act as liaison between customers and product team
