Account Manager
Core
Trusted advisor and face of Ideals for 180–200 clients in Ukraine and Eastern Europe, guiding them through onboarding, adoption, renewal, and growth using Virtual Data Room and Board products.
Role type
Account Manager (B2B SaaS)
Builds
Client retention, upsell/cross-sell revenue, and product feedback loops for due diligence and board collaboration tools.
Domain
B2B SaaS, secure business collaboration, due diligence, fundraising, corporate reporting.
Required skills
Client relationship management, contract negotiation, renewal and upsell strategy, B2B SaaS experience, remote self-organization, English (C1), Ukrainian client experience
Preferred skills
Outbound sales background (SDR/BDR/AE), CRM platform experience (HubSpot/PlanHat/Gainsight), AI tool usage for portfolio analysis
Technologies
HubSpot, PlanHat, Gainsight, AI tools
Responsibilities
Onboard new clients with kick-off trainings, monitor client activity to drive adoption, lead renewals and upgrades, identify upsell/cross-sell opportunities, create case studies and secure testimonials, collaborate with Sales/Product/Marketing/Support
Seniority
Mid-level, hands-on IC