IT Service Desk Specialist (m/w/d)
Core
Provide 1st-level IT support, install/configure hardware and software, manage IT assets, and support mobile devices for employees at the Berlin location.
Role type
IT Service Desk Specialist (1st-Level Support)
Builds
Reliable IT systems and user productivity for employees
Domain
IT Support / Enterprise IT (via careerplan.io/jobs/10001-1003277482-S-it-service-desk-specialist-mwd-at-emark-marketing-gmbh)
Deliverable
client delivery
Required skills
Hardware and software installation and configuration, IT asset management, ticket system usage, escalation management, mobile device support, PC system troubleshooting
Preferred skills
ITIL framework knowledge, generative AI (GenAI) experience, network technology knowledge
Responsibilities
Serve as first point of contact for IT issues, install and configure hardware/software, manage IT assets, document and track support tickets, support mobile devices, participate in IT projects
Seniority
Entry-level to Mid-level, hands-on IC