Job
Core
Provide technical support for computer hardware, software, and peripherals while troubleshooting user IT issues and managing IT assets.
Role type
IT Support Specialist
Builds
Maintains office IT equipment, printers, cabling, and user workstations
Domain
IT Operations / Hardware & Software Support
Deliverable
client delivery
Required skills
computer hardware knowledge, operating system installation, troubleshooting, IT ticketing system management, user account management, equipment procurement coordination
Preferred skills
BSc/MSc in Computer Science, IT certifications, previous experience in similar position
Technologies
operating systems, peripherals, IT ticketing systems
Responsibilities
Prepare, configure, and deploy computers and user equipment; Install and maintain operating systems and software; Maintain office IT equipment, printers, and cabling; Manage user accounts and access; Document technical issues and repairs; Provide guidance and support to users; Assist systems and network/security teams on demand
Seniority
Individual Contributor, entry to mid-level
