Desktop Support Specialist - Tech Support
Core
Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals.
Role type
Desktop Support Specialist
Builds
IT support services for end-users
Domain
IT Services / Desktop Support
Deliverable
client delivery
Required skills
Windows OS, macOS OS, Microsoft 365, Active Directory, networking principles, ticketing systems, remote support tools, hardware troubleshooting, software troubleshooting, connectivity troubleshooting, endpoint management tools, mobile device support, scripting/automation, security policy adherence, asset management
Preferred skills
CompTIA A+, Network+, Microsoft certifications
Technologies
Active Directory, Android, Bash, Excel, Hardware Support, macOS, Microsoft 365, Mobile, Network, PowerShell, Security, Windows, iOS, Office 365
Responsibilities
Troubleshoot and resolve issues related to hardware, software, operating systems, and connectivity; Install, configure, and maintain desktop operating systems, applications, and updates; Respond to help desk tickets, phone inquiries, and walk-up support requests; Escalate complex issues to higher-level IT teams; Maintain documentation of incidents, solutions, and system configurations; Assist with onboarding and offboarding by setting up and decommissioning user accounts and equipment; Provide remote support via phone, email, and remote access tools; Participate in asset management, inventory tracking, and equipment lifecycle management (via careerplan.io/jobs/g521e317-desktop-support-specialist-tech-support-at-cai)
Seniority
Entry to Mid-level, hands-on IC