Junior IT Support (Part time/hourly)
Core
Provide first-line IT support for hardware, software, and connectivity issues, configure and maintain new laptops and mobile devices, and troubleshoot Windows and macOS environments. (via careerplan.io/jobs/D3-00A-7C-C6C-junior-it-support-part-timehourly-at-ourcrowd)
Role type
Junior IT Support Specialist
Builds
Internal IT infrastructure and user support services
Domain
Enterprise IT Support
Deliverable
client delivery
Required skills
Windows troubleshooting, macOS troubleshooting, Microsoft Office 365 administration, SharePoint/OneDrive management, hardware configuration, ticketing system usage, user account setup
Preferred skills
AI platform familiarity (ChatGPT, Claude, Gemini), identity management tools (JumpCloud, Okta, Azure AD), relevant certifications
Technologies
Windows, macOS, Microsoft Office 365, SharePoint, OneDrive, JumpCloud, Okta, Azure AD
Responsibilities
Provide first-line IT support for hardware, software, and connectivity issues; Configure and maintain new laptops, mobile devices, and peripheral equipment; Troubleshoot and resolve issues in Windows and macOS environments; Log, track, and update support requests using the organization's ticketing system; Assist with user account setup, access requests, and basic system admin tasks
Seniority
Junior, hands-on IC
