Desktop Support Technician
Core
Provide on-site technical support for end users, resolving hardware and software issues, installing/configuring devices, and managing mobile equipment. (via careerplan.io/jobs/gbc5c49c-desktop-support-technician-at-entre-computer-services)
Role type
Desktop Support Technician
Builds
IT support services for client organizations
Domain
IT Services / Hardware & Software Support
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, device installation and configuration, mobile device management, ticketing system usage, documentation, on-call support
Preferred skills
Associates degree in Computer Science, 2–3 years of IT experience
Technologies
Hardware, Mobile Network
Responsibilities
Serve as a point of contact for end users addressing computer-related issues and escalations; Install and configure computers, monitors, printers, scanners, smartphones, and other peripherals; Upgrade operating systems and software; Create and maintain documentation in the ticketing system; Perform and assist with hardware and software maintenance; Identify and report trends; Provide on-site, remote, and phone support for mobile equipment; Manage mobile device inventory; Fulfill on-call duties.