IT Helpdesk/Support Engineer
Core
Junior IT support engineer handling day-to-day hardware, software, and connectivity support for colleagues in the Kyiv office.
Role type
junior IC IT support engineer
Builds
corporate IT infrastructure and user support services
Domain
enterprise IT support (via careerplan.io/jobs/B7-007-55-279-it-helpdesksupport-engineer-at-tango)
Required skills
hardware and software troubleshooting, macOS and Windows administration, Google Workspace administration, user account lifecycle management, network basics (IP, DHCP, DNS, Wi-Fi), IT inventory management, documentation
Preferred skills
Okta/SSO basics, Jamf or Intune experience, CLI/basic scripting, FortiNet/VPN awareness
Technologies
macOS, Windows, Google Workspace, Jira Service Management, Confluence, Okta, Jamf, Intune, GCP, CrowdStrike, Cloudflare, FortiNet
Responsibilities
serve as first point of contact for IT issues, set up and configure laptops for new hires, handle onboarding and offboarding tasks, troubleshoot network and Wi-Fi issues, manage and track IT inventory, process IT requests via helpdesk system, purchase IT equipment, improve documentation for support procedures
Seniority
Junior, hands-on IC
