Account Manager (m/w/d) Managed Services - KRITIS
Core
Account Manager responsible for managing and developing existing customer relationships in the KRITIS (critical infrastructure) sector, focusing on commercial and contractual topics.
Role type
Account Manager (Managed Services)
Builds
Managed Services (operations, support, SLA-based services) for critical infrastructure clients
Domain
IT Services / Critical Infrastructure (KRITIS)
Deliverable
client delivery
Required skills
Account Management, Managed Services sales, IT operations models, SLA management, contract negotiation, stakeholder management at decision/management level
Preferred skills
Experience with KRITIS clients or regulated environments, understanding of IT structures and service-level models
Technologies
None stated
Responsibilities
Customer account management and development, serving as central contact for commercial and contractual matters, developing Managed Services offerings, steering offer and contract processes, coordinating with Service Delivery and Architecture, aligning service models with regulatory requirements, building long-term trust-based relationships
Seniority
Mid-Senior, hands-on IC