Customer Success Manager Enterprise (w/m/d)
Core
End-to-end support for enterprise customers, ensuring a seamless transition from sales to operations and driving customer success through service lifecycle management.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Digital energy and automation solutions for enterprise clients
Domain
Energy management, automation, B2B services
Deliverable
client delivery
Required skills
Enterprise/B2B customer success, service lifecycle management, stakeholder coordination, contract management, QBR preparation, incident coordination, root cause analysis, knowledge transfer, process optimization
Preferred skills
UPS and/or Cooling domain knowledge, cloud-based systems proficiency, conflict management
Technologies
Digital monitoring platforms, cloud-based software systems
Responsibilities
Manage full service lifecycle for enterprise clients, coordinate with internal stakeholders, develop and execute success plans, moderate QBRs, onboard clients to digital platforms, coordinate incidents and root cause analyses, document service cases, collaborate with dispatching teams, foster knowledge sharing across regions
Seniority
Mid-Senior, hands-on IC
