Projektmanager / Kundenberater im Customer Success (m/w/d)
Core
Lead complex customer onboarding projects for CRM software implementation, ensuring software fits business processes and guiding users to successful adoption.
Role type
Senior Customer Success Project Manager
Builds
Customized CRM software implementations and process optimization for real estate agencies
Domain
Real Estate / SaaS CRM
Required skills
Strategic planning, requirement management, process analysis, software customization, customer consultation, project execution
Preferred skills
Experience in real estate industry, IT/software environment, analytical thinking, team collaboration
Technologies
CRM software, cloud-based systems
Responsibilities
Guide new customers through software product introduction and consult on individual solutions; Plan project goals, milestones, and steer implementation to successful completion; Organize and realize tailored software adaptations; Provide step-by-step software introduction and individual user training; Analyze and optimize processes and contribute to team development