Implementation Manager
Core
Lead client onboarding, training, and implementation for AI-powered software in the commercial construction industry.
Role type
Client Success Manager (Implementation & Training)
Builds
AI-native quoting and project management platform for HVAC, Electrical, and Plumbing
Domain
Construction technology / SaaS
Deliverable
product features
Required skills
Client training delivery, implementation management, technical communication, CRM management, content creation, stakeholder feedback collection
Preferred skills
Construction industry knowledge, video/tutorial creation, HubSpot/Intercom experience
Responsibilities
Deliver virtual and in-person client trainings, manage end-to-end onboarding timelines, handle day-to-day client communication, create training content (videos, guides, FAQs), capture and relay customer feedback to product teams
Seniority
Junior to Mid-level, hands-on IC